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South Africa

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5 ways your small business can strengthen its cybersecurity defence
Entrepreneurship
5 ways your small business can strengthen its cybersecurity defence

Clement Sibiya 2 days

Widespread adoption of AI is shaping next-gen customer service
Retail
Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 2 days

SA scoops 8 International Loyalty Awards
Retail
SA scoops 8 International Loyalty Awards

3 days

Navigating the future of customer loyalty
Retail
Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

As retailers embrace generative AI, lack of data strategy presents challenges
Retail
As retailers embrace generative AI, lack of data strategy presents challenges

19 Mar 2024

From prospect to profit – why sales, CRM, and service desk software matters
Retail
From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Source: Supplied. Pierre Romagny, partner, Financial Services at Oliver Wyman in South Africa.
Finance
South African banks must be lauded for their globally recognised digital innovation

Pierre Romagny 12 Feb 2024

Source: Supplied. Mark Neil, chief distribution officer at Bidvest Life.
Finance
Life insurance trends to watch in 2024

1 Feb 2024

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity
Marketing & Media
#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Lebo Madiba 29 Jan 2024

ATKASA: Pioneering advanced digital marketing strategies for 2024
Marketing & Media
ATKASA: Pioneering advanced digital marketing strategies for 2024

Issued by ATKASA - Digital Agency 24 Jan 2024

Source: 123RF
Finance
South Africa's digital banking is world class – here's why it leads

Pierre Romagny 10 Jan 2024

Source: 123RF.
Finance
Unlocking the future: Why SA's banking sector needs to deeply consider platform business or risk being left behind

Ashley Nyiko Mabasa 28 Dec 2023

New director appointment at Audatex South Africa drives future innovation
Finance
New director appointment at Audatex South Africa drives future innovation

Issued by Campfire PR 9 Jan 2024

Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country
Marketing & Media
CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

12 Dec 2023

Unwrapping retail success this festive season
Retail
Unwrapping retail success this festive season

Mike Smollan 15 Nov 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?
Marketing & Media
4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria
Retail
A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

The correct use of AI can bring value to your CX strategy
Retail
The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

The pros and cons of home delivery as e-commerce surges
Retail
The pros and cons of home delivery as e-commerce surges

29 Aug 2023

Image source: Aleksandra Gigowska –
Retail
How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Andrew Bourne, Regional Manager, Zoho
Retail
Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

How VARs can safely outsource non-core capabilities and reap the rewards
ICT
How VARs can safely outsource non-core capabilities and reap the rewards

Issued by TQ Group 28 Jun 2023

Source: © 123rf One of the current trends in retail is that with the increase in loadshedding, many people are visiting malls for the promise of electricity
Retail
Retail trends: Now is not the time to put your head in the sand

Mike Smollan 27 Jun 2023

Human8 appoints 11 new partners
Marketing & Media
Human8 appoints 11 new partners

Issued by Human8 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine
Marketing & Media
SA wins at international loyalty awards

15 Jun 2023

Telecoms industry ranks last for consumer sentiment for 3rd consecutive year
ICT
Telecoms industry ranks last for consumer sentiment for 3rd consecutive year

2 Jun 2023

Private equity firm acquires fintech e4 for R1bn
ICT
Private equity firm acquires fintech e4 for R1bn

15 May 2023

Unlocking the power of Salesforce: How V5 Digital can help your business grow
Marketing & Media
Unlocking the power of Salesforce: How V5 Digital can help your business grow

Issued by V5 Digital 11 May 2023

Source: Supplied. Clinton Abbott, head of product management at SunTec.
Finance
#BizTrends: Dynamic segmentation will be the key to banks winning the customer experience in 2023

Clinton Abbott 17 Feb 2023

Accenture Life Trends Report 2023 forecasts relationship dynamic shift between business and people
Marketing & Media
Accenture Life Trends Report 2023 forecasts relationship dynamic shift between business and people

Issued by Stone 26 Jan 2023

Source: © Michael Burrows Mobile messaging is the next big channel for digital commerce in 2023 says research from Clickatell
Marketing & Media
Clickatell: Mobile messaging the next big channel for digital commerce in 2023

18 Jan 2023

#BizTrends2023: How hoteliers should prepare for a cookieless world using first-party data
Tourism & Travel
#BizTrends2023: How hoteliers should prepare for a cookieless world using first-party data

Stewart Smith 23 Jan 2023

How independent hotels in South Africa can boost revenue this summer
Tourism & Travel
How independent hotels in South Africa can boost revenue this summer

22 Nov 2022

Source: Clicks
Retail
South Africa's most popular loyalty programmes revealed for 2022

8 Nov 2022

Source:
Marketing & Media
Stop talking about yourself, you lazy marketer

Alex Wright 20 Oct 2022

Oceana sells CCS business to focus on core fishing operations
Agriculture
Oceana sells CCS business to focus on core fishing operations

6 Oct 2022

Guest expectations have changed. Here's how tech can help
Tourism & Travel
Guest expectations have changed. Here's how tech can help

Niels Verspui 19 Sep 2022

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