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Results for Bruce+von+Maltitz

News

Gamification can ease contact centre pressure

ICT

Gamification can ease contact centre pressure

Bruce von Maltitz 13 Dec 2016

Winding down to year end means gearing up in a contact centre

Retail

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Customer experience and ratings - a two-way street

ICT

Customer experience and ratings - a two-way street

Bruce von Maltitz 8 Sep 2016

ICT

Five reasons to outsource your cloud-based call centre tech

Bruce von Maltitz 30 Jun 2016

Humans not replaceable by chatbots

Marketing & Media

Humans not replaceable by chatbots

9 May 2016

Will chatbots replace humans at contact centres?

ICT

Will chatbots replace humans at contact centres?

4 May 2016

Visual IVR can transform the service experience

ICT

Visual IVR can transform the service experience

26 Apr 2016

Bruce Von Maltitz

ICT

How does the contact centre fit into business?

25 Feb 2016

1Stream founders - Bruce von Maltitz and Jed Hewson

ICT

Contact centres must adapt to changing digital landscape

10 Feb 2016

Four steps to dealing with academic call centres at crunch time

Marketing & Media

Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Transforming education contact centres with technology

Education

Transforming education contact centres with technology

23 Sep 2015

Social media customer care - a job for marketing or the call centre?

Marketing & Media

Social media customer care - a job for marketing or the call centre?

Bruce von Maltitz 25 Aug 2015

Should you integrate your social media capabilities with the call centre?

Marketing & Media

Should you integrate your social media capabilities with the call centre?

Bruce von Maltitz 22 Jun 2015

White paper offers advice to businesses exploring cloud solutions

ICT

White paper offers advice to businesses exploring cloud solutions

9 Mar 2015

Bruce von Maltitz

Retail

What do your customers really think of you?

Bruce von Maltitz 19 Mar 2014

Bruce von Maltitz

ICT

High tech vs high touch: why your tech is only as good as the person implementing it

Bruce von Maltitz 29 Jul 2013

Bruce von Maltitz

HR & Management

Becoming a force to be reckoned with: lessons learnt from Salesforce

Bruce von Maltitz 18 Jul 2013

Guidelines for call centres on preparing for POPI

ICT

Guidelines for call centres on preparing for POPI

25 Jun 2013

Marketing & Media

Start taking steps now for POPI enactment

24 Jun 2013

Bruce von Maltitz

ICT

The true cost of freeware

Bruce von Maltitz 15 Mar 2013

Experts predict the tech trends of 2013

Science

Experts predict the tech trends of 2013

12 Dec 2012

ICT

The power of the cloud collective

Bruce von Maltitz 26 Oct 2012

ICT

In the global village, does geography still matter?

Bruce von Maltitz 17 Sep 2012

ICT

1Stream invests in cloud technology platform

23 May 2012

ICT

Getting the most out of your call centre analytics

Bruce von Maltitz 8 May 2012

ICT

1Stream partners Globility to launch contact solution centre

17 Nov 2011

ICT

Hosted services experience a growing demand

2 Nov 2011

The case for moving contact centres to hosted call centres

Retail

The case for moving contact centres to hosted call centres

Bruce von Maltitz 15 Mar 2011