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All comments for Suhaifa Naidoo

Suhaifa Naidoo is the marketing manager for Realmdigital, a top South African e-business strategy and technology partner specialising in web, social and mobile platforms. She holds a BSocSc degree from UCT and a post-graduate from Unisa. Suhaifa is passionate about social media, technology and everything digital. Follow @Suhaifa on Twitter, email her at and connect on LinkedIn.
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Suhaifa Naidoo
Seven tips for managing your brand's Twitter profile
Social media is definitely about engagement and not always about lead conversion therefore it can sometimes be difficult to track the ROI. Brands need to have a social strategy put into place. If the aim of social media is obtain leads which will generate into a conversion then this isn't always going to be easy to measure. But if a brand is using social media to create brand awareness, increase customer engagement and build relationships with potential customers then it gets easier. It is easy to monitor the type of content your fans prefer engaging with, if this content directed them to the site, how long they stayed on the site, what pages they viewed and if this led them to converting.

When using Google Analytics to measure the clickthroughs, an advanced segment tracking all social traffic sources (including all URL shortners) must be implemented. You can compare this segment to the overall data to see the comparison of all data and social data. Posted on 26 Jul 2011 15:06

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