Customer Success Manager

Location:	Johannesburg
Type:	Permanent
Reference:	#LJ58960
Company:	E-Merge IT Recruitment

Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies.

Role and responsibilities:

• You will ensure clients' adherence to sales tax regulations and overall compliance. You will oversee and optimize the customer success operations, driving efficiency and excellence in service delivery.
• Collaborate with cross-functional teams to align operations with customer success initiatives and business objectives.
• Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
• Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
• Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
• Process Improvement: Handling Customer Success platforms, identifying opportunities to streamline operations, and implementing best practices to improve efficiency and effectiveness.

The ideal candidate will have:

• Proven experience in Customer Success, Account Management, or a similar customer-focused role.
• Bachelor’s degree in finance, Business, Law, or a related field.
• Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
• Business intuition: Our customers and products involve financial and technical aspects, so you should be apt to understand these concepts.
• Strong analytical skills, with the ability to translate data into insights: You will need to ask the right questions to gather the necessary information, as you will deliver value to customers.
• Strong organizational skills: manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize your time.

The reference number for this position is LJ58960 which is a Hybrid (Melrose Arch), permanent position offering a salary up to R840,000 per annum. Contact Leigh at az.oc.egrem-e@jhgiel or call her at 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right IT Specialists with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.

Do you have a friend who is a Technology specialist? We pay cash for successful referrals!

Posted on 05 Apr 10:01, Closing date 4 Jun