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Luxury Vacation Concierge - Virtual Position

Location:Cape Town
Remote work:Only remote work
Job level:Junior/Mid
Company:OS Digital

The AVirtual Group (Outsourcery) has an international client base and a reputation for providing exceptional quality of service, outstanding development opportunities and hiring extraordinary employees! It’s a fun place to work, with a work-hard-play-harder culture, while being family-friendly and committed to work-life integration.

Our client:

We have an exciting opportunity for a luxury vacation concierge with a US-based client who is a leader in the industry. They are looking for a bright, energetic, organized person with a passion for travel, service and understanding of the luxury market. No specific experience necessary; on-the-job training with growth opportunities in a work-hard, play-hard, energetic culture presents a lucrative financial growth opportunity.

Why you’re going to love working here:
  • Opportunity to work with high-end international clients on a daily basis.
  • A fun and creative working environment & being part of a great company culture.
  • A friendly, results-focused, and dynamic team.
  • Excellent learning and development opportunities to help you succeed and develop your career.
  • Fully remote position.
  • International travel to luxury destinations to experience the destinations the company represents.
  • Annual bonus.

What we're looking for in you:
  • Travel is your passion! Understands the luxury travel market.
  • Outstanding interpersonal and communication skills (verbal and written).
  • Service-oriented, personable and happy to receive and provide feedback.
  • Highly responsive, able to think on your feet and always manages client expectations.
  • Able to build and maintain positive working relationships with clients quickly.
  • Flexible, adaptable and able to prioritise and work quickly.
  • High sense of urgency, discretion and professionalism.
  • Excellent attention to detail, diligent and extremely organised.
  • You should be extremely self-sufficient, driven and able to make decisions on your own.
  • You should be comfortable around technology and willing and able to quickly learn new applications and software.
  • Culture champion.
  • Proactive, solutions-driven and committed.
  • Be ambitious, a great team player and a nice person to work with.

What you’ll be up to:
  • Create amazing experiences - Once an advisor confirms an itinerary with hotel and air reservations, the concierge turns the itinerary into an experience. 
  • The concierge works with clients to learn their interests and is responsible tasks ranging from restaurant reservations to spa treatment appointments. They would also organise tour guides, special meals for dietary needs, research unique activities to fulfill any dreams, or developing romantic experiences for a honeymooner. 
  • Create beautiful, detailed color itineraries for client vacations. 
  • Assist luxury travel advisors on a daily basis and have instant contact with clients.
  • Emergency assistance - All team members are expected to have email access after work hours and may have to work from home to assist clients in emergency situations. The job is very fast paced and intense and provides an incredible education.

  • South Africa Citizenship or Permanent Residency essential.
  • Full-time hours.
  • Able and happy to be flexible regarding time difference.?(US time zone) 
  • Fluency in spoken and written English.
  • Minimum one-year travel and tourism or hospitality experience.
  • Relevant diploma/degree beneficial.
  • Working PC/laptop.
  • Secure and reliable internet connection.

Location:              Remote work

Job type:              Full-time

Remuneration: Market-related

Apply:                   Email your CV and cover letter to az.oc.yrecruostuo@tnemtiurcer

Start date:           Immediately

Posted on 27 Jan 11:13, Closing date 28 Mar

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