Executive Business Relationship Manager -- SCM/Financial Systems
negotiable Cost to company
Executive Business Relationship Manager for Supply Chain Management and Financial Systems.
A well-known retail services client is recruiting an Executive Business Relationship Manager for their Supply Chain Management and Financial Systems area.
Role Purpose and Objectives:
The purpose of the Business Relationship Manager (BRM) role is to establish shared accountability and improve the Group Information Systems (GIS) credibility with the relevant Business Unit (BU) through a quality relationship. In addition, the role will provide the face of the Company’s GIS in the company’s business, successfully enabling business processes, enhancing capability, reducing complexity and improving decision-making through the cost-effective use of Information Technology (IT). The objective of the role includes the following:
Stakeholder management as the face of the company’s GIS to the Business Units (BU)
Provide IT strategic input into BU strategy
Match IT Capability to Business requirements
Search for IT value add innovation opportunities that increase Business performance
Implement the Company’s GIS strategies within the Business Unit and ensure stakeholder alignment and buy-in
Provide strategic leadership on Business Unit IT demand and manage demand into the Company’s GIS Delivery Engine
Manage the prioritizing of the Business Demand within the Business Unit with the key stakeholders
Ensure delivery of Business Unit projects as agreed on GIS road-map
Optimise cost of the Company’s GIS Service delivery to the Business Unit
Evaluate new and emerging technology capabilities on behalf of the BU
Support IT Architecture and drive Guiding GIS Principles
Provide an escalation channel for the Company’s GIS related issues
Manage Service Level Agreements on behalf of the Business Unit and into the Company’s GIS
Innovate and evaluate relevant new and emerging technologies seeking Business Unit value
Support the Company’s Group IT Governance functions in roll out of Standards, Policies & Procedures to the Business Unit
Manage Business Unit Technology Risk
Support Business Partner Technology Decision making
Manage Organisational Change
Identify Innovation and Continuous Service Improvement opportunities
Engage Business Units
Stakeholder management as the face of the Company’s Group IT to the Business Units (BU)
Understand the Business Unit Strategy and associated IT Impacts
Establish and Manage the Business Engagement Reviews with the Business
Develop the Business Unit Technology road-map in conjunction with the Business and Group IT
Develop success metrics for the Business and IT
Drive the Change Management
Drive User education and adoption
Enable business leaders and their teams to make technology decisions
Incubate technology conversations as part of the business strategy
Shape all technology demand within the business unit
Develop business cases in conjunction with the Business representatives and ensure adherence to the relevant governance processes
Apply the guiding IT principles into the business
Deliver for the Business
Develop Business Cases for technology projects, identifying costs and benefits, and supporting them through the project approval process.
Understand the new business opportunities for the chain and liaise with the supplier management team to ensure that they have a comprehensive view of the pipeline and can plan accordingly.
Support the project team with the development, management and prioritisation of the project road-map.
Involved in Benefits realizations and returns learnings to the Business
Seeks efficiencies to current BU or Operation processes and practices
Provide a plan for continuous improvement in processes, services and solutions
Delivery of IT Strategy
Within IT, contribute to the wider strategy planning, ensuring chain’s requirements are included.
Applies architecture principles to business design to clearly link strategic objectives to Business Operations and IT initiatives
Support the architecture team with the development of the architecture road-map.
Evaluates the value and technical fit of emerging and new-to-organisation technologies
Innovation and continuous Service Improvement
Bringing innovation into the Group IT team through a detailed understanding of retail trends, customer needs and emerging solutions within specific retail sector (Fashion, GM etc.).
Seeks ways to optimise cost of delivery to the business
Promote a culture of innovation. Continuously seek to identify pain-points, opportunities, or inefficiencies where technology can bring a value-add solution or increase efficiency.
Assist with the formulation and cascading of relevant KPI’s and performance management processes throughout the business
Identify and prioritise improvement areas from bench-marking exercises
Ensure framework and service is transferable (easy to set up for changes to business) and scalable (accommodate complex or simple functional structures).
Performance Monitoring and Reporting
Assist with the formulation and cascading of relevant KPI’s and performance management processes throughout the Business
Ensure awareness of sustainable good quality management information for the Company’s Group IT and the Business
Coordinate and interpret relevant operational metrics for interpretation and consolidation for the Business Engagement review
Technology Risk and Compliance
Work with the broader Group IT functions to ensure that Business Unit Technology Risk is actively managed
Development and review of risk policies with the respective business unit
Integration of risk practices into the technology operations of the Business
Coordinate delivery of audit items against and management actions from assurance exercises
Involvement in annual audit and compliance planning cycles in conjunction with the business
Incubate security risk conversations through the various touch-points into the business
Ability to work in a high-change environment
Retail experience preferred but not essential
Ability to work with diverse stakeholders managing complex environments
Ability to work within and through a team by driving high performance culture
Ability to deal with ambiguity and business complexity
Strong business acumen and knowledge
Excellent communication and interpersonal skills
Experience in executive stakeholder management
Experience in strategy, planning and implementation
Experience in Portfolio management and Programme implementation
Ability to work with and influence Director/C-Suite Executives
Strong leadership skills demonstrated through significant people-management experience over several years’ credibility and stature to operate at a senior level
Strong acumen for influencing, facilitating, challenging and negotiating.
Previous experience in large scale projects, developing user requirements and managing project risk
Essential skills and experience required for this role:
Minimum Professional Qualification and Experience required
A Bachelor’s degree or equivalent business qualification
MBA an advantage
Management consulting or equivalent skills would be advantageous
10 or more years' relevant IT experience, of which at least five must have been spent in a leadership role and at least three years dealing with C-Suite stakeholders
Technical Qualification Requirements:
ITIL, Service Management Certifications, PMP or PRINCE2
Experience on large-scale ERP SCM and Financial Systems such as Oracle or SAP
Posted on 06 Mar 10:18
Apply Diane Robertson
+27 11 463 3478
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