Key Account Executive

Location:	Plattekloof
Type:	Permanent
Reference:	#23435
Company:	Datafin Recruitment

Serve as the bridge between assigned clients and operational teams by ensuring the effective relationship building and customer engagement as the next customer-centric key account executive sought by a dynamic provider of innovative software and systems solutions. This will include from basic interaction to escalation handling, reporting, SLA management and continuous service improvement initiatives. The role takes overall ownership of service delivery initiatives. The ideal candidate must have matric/grade 12, a customer service diploma or equivalent with excellent customer services/engagement skills and experience.

Duties:

• Maintain regular interaction with customers with the goal to build and retain relationships.
• Proactively assess, clarify and validate customer needs on an ongoing basis via continuous service improvement initiatives.
• Positively encourage a customer service focus throughout the company.
• Facilitate missed SLA management – assignment of calls, mediation and reporting.
• Regularly monitor and assess engagements between customers and the business under consideration of the company offer and departmental organogram.
• Provide an escalation path for customers.
• Ensure that existing services are properly documented in current contractual agreements, SLA matrixes and customer KPI’s.
• Present statistics and performance-level reports to internal and external stakeholders.
• Conduct customer meetings (OPS meetings) according to schedule.
• Provide support for identifying, transitioning and implementation of new business opportunities.
• Assist in assessing and contributing to company’s annual business assessment, financial and marketing plan.

Requirements:

• Matric/grade 12.
• Customer service diploma or equivalent.
• Computer literate: Word, Excel, Internet, e-mail.
• Customer services/engagement skills.
• Adaptability/flexibility.
• Listening skills.
• Effective communication (verbal and written).
• Detail orientated.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://www.datafin.com/job/key-account-executive/

Or e-mail a Word copy of your CV to moc.nifatad@elletnahc and mention the reference number of the job.

Posted on 10 Mar 16:45, Closing date 9 Apr