Retail industry CX strategy for 2019What is your CX Strategy for 2019? Customer 360 Africa, happening on 16-18 April in Johannesburg is an all-encompassing event that will cover all aspects of the entire customer experience journey. The event will bring together 45+ passionate customer centric professionals over three days of interactive knowledge sharing. Attending delegates will be privy to over 30 case studies, six-panel discussions and three keynote speakers. The event has a strong focus on burning issues that are being faced by the retail industry - come and hear from Pepsi Co., MultiChoice, Edcon, SA Taxi, Uber, Netflorist. The event also features a separately bookable Dinner Workshop that will cover AI, IoT, Analytics, Blockchain and Cloud and the role they play in creating a human-centred customer experience. There will also be a pre-event masterclass day with two separately bookable workshops on Customer Journey Mapping and Design Thinking. About Customer 360 Africa 2019? For more information, please visit http://www.customer360africa.com Contact Date: 16 April 2019 to 18 April 2019 Venue: Johannesburg |