Secretaries masterclass
Secretaries and administrative assistants perform a variety of administrative and clerical duties necessary to run an organisation efficiently. As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved.
What will be covered on this two-day workshop?
This two-day workshop deals one on one with delegates, utilising not only theoretical tools but focusing strongly on practical examples and exercises, whilst at the same time utilising real issues to demonstrate improved efficiencies in dealing with responsibilities and workload, effective verbal and written communication skills and enhanced skills in dealing with conflict and difficult situations.
Delegates will have a clear understanding of their key role in the organisation and how their improved skills in assisting their bosses and teams can be used to work together towards achieving the goals of the business.
The workshop will enable secretaries to manage their workload better, improve their skills at working under pressure, assist them to deal with demanding and difficult customers (internal and external to the business) and overall increase their efficiencies as secretaries.
What delegates will learn
Enhanced emotional intelligence
How to handle conflict situations
How to handle anger and stress
How to perform under pressure
How to manage change effectively
Understanding their key role and responsibilities
How to be more than a secretary - understanding their value in the organization
How to better manage themselves, their bosses, and their co-workers
How to prioritise, delegate and better manage their workload and projects
How to improve their communication skills and effectively deal with bosses, clients and employees
How to improve themselves and enhance their contribution to the business
Day one
-Introduction: what is the key role and responsibilities of a secretary?
-How the role of a secretary has evolved in recent years
-Why the role has become so valuable in an organisation
-Key management skills secretaries need
-How to manage bosses and co-workers
-How to deal with difficult clients
-How to prioritise
-How to delegate
-How to manage your workload
-How to manage your projects
-How to facilitate a meeting
-Effective communication skills
-What is communication
-Verbal, oral, written communication
-Barriers to communication
-Active listening
-Feedback
-Improving your communication skills
-Communication tips
Day two
-Understanding and mastering emotional intelligence
-What is emotional intelligence and why do I need it?
-How can EQ enhance my performance?
-How to handle conflict situations
-How to handle anger and stress
-How to perform under pressure
-How to understand and manage change effectively
-What is change?
-The change process
-How does change affect me
-How to deal with change
-Tips to making major life changes
-Dress for success
-Why is appearance important
-How do I project myself?
-Dos and don'ts for successful secretaries
Date: 09 June 2016 to 10 June 2016
Time: 09:00 - 16:30
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R3,850 excl VAT
Date: 21 July 2016 to 22 July 2016
Time: 09:00 - 16:30
Venue: Benvenuto Conference Centre, Randburg
Cost: R3,850 excl VAT
More info:
Benvenuto Conference Centre in Randburg