Student experience management: the basics
What is "student experience management" and how does it differ from "student support"? Within the South African educational milieu, the term "student support" is a rather loaded concept without a set of clear parameters within which to define or circumscribe it.
To most people the term "student support" conjures mental images of sympathetic counsellors offering emotional support to distraught students, but while there is certainly a place for this kind of support, in a contemporary educational context the term actually encompasses both academic and non-academic support applied reactively and pro-actively. The presence of a holistic student support model, which evaluates and adresses academic and non-academic factors for student disengagement, plays a critical role in the shaping of the student's "experience". It is the nature of this "experience" that primarily determines a student's level of motivation, participation, learning ability and ultimately pass/failure rates.
This one day workshop introduces you to the student experience management concept and the practical elements required to implement it at your institution.
Attendees will receive:
All refreshments
All presentation tools and templates
A complimentary 10 user subscription to the CRM solution for your institution
Date: 04 February 2016
Time: 09:00 - 16:30
Venue: Beula Park International Conference Centre, Johannesburg
Cost: 2,750 per person