Craft your customer experience CX strategy, roadmap for 2018
Join us for a pragmatic workshop to look at your Customer Experience (CX) objectives for 2018 and your action plan to achieve them.
Often corporate strategy includes customer gocus or client centricity and the task can be daunting to understand what is right for your organisation where you are with the resources and budget you have available.
The session will give you an overall roadmap of what a customer focussed strategy and plan might look like, but in the workshop, you will have the opportunity to personalise a roadmap that is practical for your situation.
You will be required to complete a CX maturity assessment questionnaire prior to the workshop to allow us to provide you with the right content and support as you gear up and get ready for 2018! (All its glory and challenges)
Date: 15 February 2018
Time: 09:00 - 17:00
Venue: Henley Business School, Sunninghill, Johannesburg
Cost: R4,500 excl. VAT