Business management and leadership excellence

PROGRAMME OUTLINE

Module 1: Vision and Responsibilities

1.1 Your Organisation
• Strategic Goals
• The Vision and Mission of the Organisation
• Corporate Culture
• Corporate Image

1.2 Your Department
• Departmental Evaluation
• Departmental Objectives

1.3 Your Role as a Manager
• Transformational Leadership
• Ideal Management Profile

Module 2: Leadership

2.1 Leadership Self Evaluation
2.2 Leadership Characteristics and Behaviours
2.3 Leading others to become Self-directing
2.4 Motivational Strategies
2.5 Managerial Action for Building Teamwork
2.6 Leadership Attributes

Module 3: Managing Workplace Diversity

3.1 Managing Workplace Diversity
• Diversity
• Action Steps for Managing Workplace Diversity

3.2 Diversity Defined
• Cultural Awareness
• Gender differences in the workplace
• Disability

3.3 Discrimination in the Workplace
• Two Types of Discrimination
• Whistle-Blowers
• Preventing Discrimination in the Workplace

Module 4: Management

4.1 Management Self-evaluation
4.2 Management Skills
4.3 Four Functions of Management
4.4 Policies, Procedures and Rules
4.5 Business Ethics
4.6 Problem Solving and Decision Making
4.7 Chairing Meetings
4.8 Conflict Management
4.9 Communication
4.10 Conducting Effective Interviews
4.11 Performance Management
4.12 Disciplinary Procedures and Policies
4.13 Counseling
4.14 Creating and Managing an Open Door Policy
4.15 Delegation
4.16 Crises Management
4.17 Total Quality Management
4.18 Theories of Management

Date: 06 February 2012 to 10 February 2012
Venue: Pretoria East, Pretoria
Cost: R 5700 Excl VAT

Date: 18 June 2012 to 22 June 2012
Venue: Fourways, Johannesburg
Cost: R5700 Excl VAT

Date: 27 August 2012 to 31 August 2012
Venue: Midrand, Midrand
Cost: R5700 Excl VAT

Date: 05 November 2012 to 09 November 2012
Venue: Pretoria East, Pretoria
Cost: R5700 Excl VAT