Key Steps to Assertive Communication and Conflict Management
The quality of our relationships (and achievement in all facets of life) is directly linked to our ability to communicate effectively, assert ourselves appropriately, solve problems and manage conflict. This interactive two-day programme is the first step to understanding and applying the principles of emotionally intelligent communication and enhancing both your verbal and non-verbal acuity for maximum impact.
You will learn how to assert yourself and communicate appropriately in business and personal situations. Combined with practical strategies to manage conflict, build relationships and influence with integrity, you will walk away empowered with key steps to 'be the difference that makes the difference'.
Lesson outline (Two-day experiential workshop)
Understand the principles of emotionally intelligent communication
-What skills does effective communication in the 21st Century require?
-Learn the model all effective communicators use
-Learn to manage your emotions and use emotions to get results
-Develop the mind-set of an effective communicator
-Implement the 'seven critical C's' of constructive communication
Master core communication competencies
-Develop non-verbal acuity
-Use language effectively and influentially
-Master the art of listening
-Overcome common barriers to listening
-Elicit high-quality info with the 'right' questions
-Build relationships - with anyone - through rapport
Manage interpersonal relationships
-Understand the four primary social styles
-Manage your style when working with others
-Influence others with integrity
-Tune into the hidden switches and discover how to 'switch people on'
-Get the best out of others and yourself
Practice appropriate assertiveness
-Understand different types of assertion
-Recognise the negative effects of aggressive, passive and passive-aggressive behaviours
-Determine your dominant assertion style
-Recognise choices - make your yes' count and master the art of saying no 'nicely'
-Change your results by changing your approach
Make hard conversations easier: give and receive feedback effectively
-Recognise the importance and benefits of feedback
-Identify your organisational culture - is it healthy or more a culture of silence?
-Turn feedback sessions into development opportunities
-Follow the rules for delivering effective feedback
-Make hard conversations easier by following six crucial key steps
Understand and manage conflict
-Recognise the signs and stages of conflict
-Identify the difference between destructive and constructive conflict
-Gain tips for diffusing difficult situations
-Create safety to make hard conversations easier
-Apply techniques to effectively handle conflict
-Go the extra mile with generosity, thoughtfulness and thanks
-Create a culture of trust and authenticity
-Take practical key steps to set yourself apart from your competition
Our programmes are rooted in many cognitive behavioural methodologies, scientific practices and structured theories and frameworks. These include Neuro-Linguistic Programming (NLP), coaching, dialogue education principles, age-old success tools and various psychological and philosophical principles. Extensive research, training techniques, tools, stories, theories, case studies, practical exercises (including much peer interaction and team building strategies) are blended to create an experience that inspires individuals and teams to take both personal and professional steps to really, 'be the difference that makes the difference'.
Date: 01 September 2016 to 02 September 2016Time: 09:00 - 16:00
Venue: ERPM Golf Club, Johannesburg
Cost: R 2,950 per person/per day (excl VAT)