Fundamentals of customer service
Customer service and assertiveness will be useful for learners who deal with the public customers, internal and external clients, intermediaries, clients in call centres, walk-in service centres and enquiries counters.
The course will equip learners to engage and develop effective relationships with customers either via telephonically or face to face interactions. Attendees will be exposed to a number of tried and tested business approaches in embracing customer relations and building a long lasting business relationship.
Date: 19 September 2016 to 20 September 2016Time: 08:30 - 16:00
Venue: Midrand, Johannesburg
Cost: R3,900 excl. VAT