Technical Support Manager

Are you a technically strong leader who thrives in client-facing environments? Do you enjoy solving complex problems while mentoring a team and improving systems?

We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands-on role in system configuration, deployment, and client onboarding.

This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.

What You’ll Be Responsible For:

• Managing and overseeing all 1st and 2nd line support queries
• Acting as the escalation point for complex technical issues
• Leading and mentoring a small technical support team
• Ensuring efficient resolution of client support requests
• Performing system configuration, implementation, and deployment
• Supporting new client onboarding and ongoing system use
• Assisting in the development of training materials
• Working closely with development teams to enhance system performance
• Travelling to client sites when required

Highly Advantageous:

• Experience in the healthcare industry
• Experience with practice management or clinical software systems
• Experience deploying medical or clinical applications
• SaaS platform experience
• Medical, allied health, or nursing background

What We’re Looking For (Non-Negotiable):
 

• Fluent English (written and spoken)
• Proven experience in 1st and 2nd line technical support
• Strong troubleshooting and problem-solving skills
• Experience with system configuration and deployment
• Ability to lead and mentor a small team
• Confident and professional in client-facing environments
• Willingness to travel to client sites

                                                                      

Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on [[garthz@e-merge.co.za] or call him on 011 463 3633 to discuss this and other opportunities.

Are you ready for a change of scenery? The E-Merge IT recruitment is a specialist niche recruitment agency. We offer our candidates options so that we can successfully place the right developers with the right companies in the right roles. Check out the E-Merge website www.e-merge.co.za for more great positions.

Do you have a friend who is a developer or technology specialist? We pay cash for successful referrals!

Posted on 02 Mar 11:26, Closing date 1 May