Managers and Supervisors

Job description

Job description

We are a Christian retail chain with a heart for ministry and service.

We seek applicants who are aligned with our values and excited to work in a purpose-driven environment.

Are you a dynamic and passionate individual with a flair for customer service, store operations, and staff motivation?

We have an exciting opportunity for you to join our team as a Manager or Supervisor at C.U.M. Books (a Christian Retailer) -  Western Cape region.

With a history spanning over 80 years, C.U.M. Books is dedicated to putting inspirational and faith-based content in the hands of South Africans. As a publisher and retailer, our driving passion remains the hope of the gospel.

Duties and responsibilities

Job brief

As an experienced manager/ supervisor, you will oversee the daily operations of our store, ensuring the smooth running of operations to maximize the customer experience. The ideal candidate will have prior experience in retail management, a deep understanding of excellent customer service, and the ability to motivate personnel to perform at their best.

Manager responsibilities:

• Organising and overseeing all store operations.
• Cash-up, banking, and daily retail admin.
• Staff scheduling and shift management.
• Leading and supervising a dedicated retail team.
• Training and guiding staff members to achieve maximum performance.
• Preparation and effective control of the store's budget, focusing on cost-efficiency.
• Efficient stock management and monitoring of stock levels.
• Maintaining and delivering excellent customer service in a faith-aligned environment
• Addressing and resolving customer complaints to uphold exceptional customer service.
• Handling and resolving any issues that may arise within the store.
• Planning and overseeing in-store promotions and merchandising.
• Staying updated on market trends to identify opportunities for store improvements.
• Ensuring the store complies with all legal health and safety guidelines.
• Providing regular feedback and reporting to higher management.
• Upholding brand values (e.g. kindness, integrity, excellence).

Supervisor responsibilities:

• Admin
• Housekeeping
• Sales and customer service
• Assist staff on the shop floor.
• To be equipped with suitable levels of product knowledge
• Manage stock levels in collaboration with manager and assistant manager
• Take responsibility for the shop floor, overseeing daily duties and daily requirements from staff.

Desired experience, requirements, and skills

• Proven experience in retail management or a related role.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in budget management and stock control.
• Customer-focused with a commitment to delivering exceptional service.

Benefits

Competitive salary.

Opportunities for career growth and advancement.

A dynamic and collaborative work environment.

If you are ready to take on a pivotal role in our retail operations, bringing your leadership skills to a team dedicated to our mission, we invite you to apply for the Manager/ Supervisor position CUM Books, Western Cape region . Join us in spreading the message of hope through Christian literature and contribute to the growth and success of CUM Books.

Posted on 18 Aug 08:52, Closing date 15 Sep