Professional office administrator
Know and fully understand your role as an administrative officer and contribute in meaningful ways that establish you as a valuable business asset. From talking on the telephone to managing meetings, managing time and managing stress, well-organised and professional admin officers are an enviable resource in any economy.
What will be covered on this two-day workshop?
Day one
Your role and impact in the organisation
-Understand the importance of your role in the organisation
-Define areas of responsibility
-Determine the critical success factors to fulfill your roles
-Managing your expectations and your manager's expectations
-Self-management
-Personal branding
-Building your confidence and assertiveness
-Understanding the basic business etiquette guidelines
-Understanding the element of personal image and its impact on the organisation
-Essential office administration skills
-Meetings, agendas and minutes
-What to do before, during and after a meeting
-How to create an agenda
-How to be an effective minutes recorder
-Understanding the importance of recording minutes
-Correctly
-How to ensure an effective meeting
-Filing systems
-Why should organisations have a good filing system
-Important things to know about filing
-How to set up a filing system
Day two
Improved business communication skills
-Defining effective communication
-Verbal, non-verbal and written communication
-Barriers to effective communication
-Body language and communication
-Communication ethics and value in the organisation
-Understanding reporting levels and lines of authority
-Active listening and effective feedback skills
-Business writing (including e-mail, letters and reports)
-Communication tips
-Time and stress management
-Developing an effective working plan for yourself
-Analyse your time wasters and robbers
-Implementing processes, habits and systems to manage your time and optimise your effectiveness
-Efficiency vs. effectiveness
-Managing, prioritising and balancing an ever increasing 'to do' list
-Dealing with interruptions
-Overcoming procrastinations
-How to priorities
-How to delegate
-Barriers to effective time management
-Is stress good or bad?
-How do you handle stress to your advantage?
-Reviewing the impact of stress and coping with it
-Change management
-What is change?
-The change process and its implications
-Dealing with the effects of change in the work environment
-Tips to making major life changes
-Customer care excellence
-Why is customer care important?
-What is customer care excellence?
-How to deal effectively with conflict
-Avoiding conflict and converting potentially negative situations into positive ones
-Top telephone tips
Time: 09:00 - 16:30
Venue: Benvenuto Conference Centre, Johannesburg
Cost: R3,850 (excl vat)
More info:
Benvenuto Conference Centre in Randburg
Date: 18 August 2016 to 19 August 2016
Time: 09:00 - 16:30
Venue: Benvenuto Conference Centre, Johannesburg
Cost: R3,850 (excl vat)
Date: 12 September 2016 to 13 September 2016
Time: 09:00 - 04:15
Venue: Benvenuto Conference Centre, Randburg
Cost: R4350 (excl vat)