Conflict management in the workplace
Defuse potentially negative situations with confidence and ease.
The ability to have conflict or handle difficult conversations is vital when managing staff or teams, and in getting staff to approach each other with a more cohesive attitude in the workplace or on projects.
What will be covered on this two-day workshop?
Effective communication skills
-When is communication effective?
-What are the barriers to effective communication?
-What is active listening?
-The importance of clarifying expectations
-How to communicate assertively
-It is how you say it, more than what you say!
-How to keep conversations focused
-How to give and receive positive feedback
-Emotional Intelligence
-What is it and how can I improve it?
-How to use EQ to influence people
-How to use EQ to manage conflict and difficult conversations
-How to manage yourself and others through change and decision-making
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Conflict management
The beginnings of conflict and how to recognise it
-Knowing yourself and your conflict hotspots
-How to manage conflict effectively and positively
-How to manage anger in yourself
-How to calm down angry people
-How to have a difficult conversation
-Transactional analysis as a tool to deal with conflict
-Understanding behaviour In order to positively influence behaviour
-Create a win/win conversation
Time: 09:30 - 16:30
Venue: Benvenuto Conference Centre, Johannesburg, Randburg
Cost: R4,350 (excl vat)
More info:
Benvenuto Conference Centre in Randburg
Date: 25 August 2016 to 26 August 2016
Time: 09:00 - 16:15
Venue: Benvenuto Conference Centre, Randburg
Cost: R4350 (excl vat)