Assertiveness in the workplace
Assertion is an honest and appropriate expression of one's feelings, opinions and needs. Do you often find that others coerce you into thinking their way? Is it difficult for you to express your positive or negative feelings openly and honestly? Do you sometimes lose control and become angry at others who don't warrant it? Do you wish you could communicate with better results?
A "yes" answer to any of the above questions may be an expression of a common problem known as "lack of communication skills and assertiveness." Many people lack confidence in their ability to communicate.
Assertiveness is the ability to express yourself and your rights without violating the rights of others. It is appropriately direct, open, and honest communication which is self-enhancing and expressive. Acting assertively will allow you to feel self-confident and will generally gain you the respect of your peers and friends. It can increase your chances for honest relationships, and help you to feel better about yourself and your self-control in everyday situations. This, in turn, will improve your decision-making ability and possibly your chances of getting what you really want from life.
Assertive business communication will equip anyone regularly communicating in business, with greater skills of influence. It develops the ability to achieve impact and clarity, with the focus on favourable outcomes for both the communicators.
The programme will equip you with the following information and abilities:
-Communication - communicating effectively and with greater influence.
-Define and discuss the benefits of assertive behaviour.
-Distinguish between passive, aggressive and assertive behaviour.
-Understand how language and body language impacts on communication and assertiveness.
-Apply a selected behavioural style to a specific work situation.
-How and when to be assertive.
-The practice and use of assertive techniques.
-How to give and receive feedback.
-Identify barriers to assertive communication
-Understand the benefits of assertive business communication
-Managing difficult situations
-Be able to analyse information and respond more appropriately, keeping favorable outcomes in mind for both the communicators.
-Time is spend on role playing various work situations that effect assertive behavior
Time: 09:00 - 15:30
Venue: Hole in One Conference Centre, Ruimsig, Roodepoort
Date: 20 July 2016
Time: 09:00 - 15:30
Venue: Hole in One Conference Centre, Ruimsig, Roodepoort