The Professional Receptionist

This line of work is completely dissimilar from other receptionist positions that do not have as high a stress level and personal client contact. As such, a receptionist job description gives a glimpse into the tasks such a professional performs on a daily basis, as well as the skills that she/he must possess to succeed in this demanding career.

Importance of the receptionist
A receptionist embodies the "look" and "feel" of personal service today's institutions seek to convey to clients. A receptionist is the first face a client sees when entering the organisation, and he/she is the first point of contact for a consumer who calls the organisation.

Specific outcomes for this course includes:
-Receptionist attitudes
-Self-motivation
-Personal skills
-Customer service
-Communications Skills
-Meeting people
-Body language
-Diversity
-Telephone etiquette
-Listening skills
-Problem-solving skills
-Conflict resolution
-Assertiveness
-Email etiquette
-Maintaining a personal positive attitude

Date: 22 June 2016
Time: 09:00 - 15:30
Venue: Hole in One Conference Centre, Ruimsig

Date: 20 July 2016
Time: 09:00 - 15:30
Venue: Hole in One Conference Centre, Ruimsig, Roodepoort