The purpose of this course is to provide individuals with the relevant knowledge and skills to effectively facilitate and manage executive business meetings to ensure that goals and objectives are successfully achieved.
Basic framework:
Revision of meeting principles and procedure
-Roles in meetings
-Terms used during meetings
-Six stages of a meeting
-Planning and preparations
Effectively manage a meeting
-The qualities of an effective meeting
-The causes of unproductive meetings
-Code of conduct for meetings
-Code of conduct during meetings
Executive facilitation of meetings
-Core responsibilities of the chairperson
-Principles of facilitation
-Meeting facilitation - rule breakers
-'Ice breakers and energisers'
Techniques to enhance the effectiveness of meetings
-Most effective techniques to use
-Decision-making
-Social and emotional intelligence
-Interpersonal skills
-Communication skills
-Assertive communication
-Conflict management and techniques
-Dealing with difficult people
Decision making
-Agreement vs. consent
Case studies, role play and discussions.
Date: 01 June 2016
Venue: Westville Conference Centre, Durban