Administration and personal assistance excellence
All organisations need timely and effective office and administrative support to operate efficiently. Office and administrative support coordinate this support. Administration and record keeping is a set of day-to-day activities related to financial planning, billing and recordkeeping, personnel, and physical distribution and logistics within an organisation.
Office administrators and record keepers are essentially jacks-of-all-trades, as they are often responsible for everything from data entry, correspondence and client communication to organisational support and party planning.
Office administrators and record keepers are often the exterior face of an office, greeting clients, employees and visitors and helping to direct them as needed.
Every person in an organisation is faced with some form of administration and record keeping duties in their careers, being super efficient is key to your own and organisational success.
It is expected that at the end of this training, the participants should:
- Understand the functions of an administrative work unit identified in terms of services provided in their organisations
- Understanding rules, policies and procedures as it applies within their organisation.
- Dealing with your customers/clients.
- Communicating effectively - both verbally and non-verbally.
- Learn how to work effectively with others as a member of a team
- Learn how to manage themselves, efficiently and effectively.
- Organising
- Managing documents
- Record Keeping
- Organise your time, work and energy in such a way to be more efficient.
- The importance of efficient administration and record keeping.
- A system for efficient office administration and record keeping is introduced.
- Problem Solving in the work place
- Fundamental Crisis Management
Venue: Johannesburg