Receptionists training
This training will provide your receptionist with apt skills, as well as attract business for you. Enroll your staff in this worthwhile one day training course.
Course overview
The customer experience is vital to your business. No matter how large your business, the customer experience will either keep them coming back or send them running. Often times, the first experience that customers have with your brand is with your receptionist. Their role is the first touch point in your customer experience journey.
It is often the little details that customers recall - little details that customers notice that make them feel good about not only making the purchase, but making the purchase from you! It is a significant part of the overall customer experience. Does your receptionist enhance the customer experience?
This is not your usual receptionist course! It's a practical one-day customer experience workshop which has been carefully researched and designed to help receptionists make connections between their role, the customers' experience and the overall success of the business.
Workshop topics
• Customer experience: frontline journey map
• Best foot forward: your professional image and the brand
• One step back: what will ruin the image?
• Making connections: your role and customer experience
• Unforgettable telephone experiences (taking and making calls like a pro)
• Winning with words: verbal and written communication skills (business writing)
• Beyond words: what the body says
• Grace under pressure: handling difficult people with diplomacy and tact
• Stress reduction: steps to regaining enthusiasm and keeping burnout in check
• Assertiveness skills
• Creative problem solving
• Beyond the moment: plans for tomorrow
• Keep track: tips for managers
Time: 08:00 - 16:30
Venue: Johannesburg
Cost: R2,600
Date: 26 February 2016
Time: 08:00 - 16:30
Venue: Durban, Durban
Cost: R2 600
Date: 26 February 2016
Time: 08:00 - 16:30
Venue: Cape Town, Cape Town
Cost: R2 600