Professional telephonist etiquette
First impressions last.
The first impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff.
Is your receptionist up to scratch?
You may have invested in an outstanding marketing campaign, spent money on your reception area and offices, but the first - and sometimes most lasting - impression your existing or potential clients form of your business could be determined solely by their interaction with your receptionist or call centre staff.
Date: 25 January 2016Time: 08:30 - 16:30
Venue: Benvenuto Conference Centre in Randburg, Johannesburg
Cost: R2,250 excl VAT
Date: 26 January 2016
Time: 08:30 - 16:30
Venue: Birchwood Hotel and OR Tambo Conference Centre, Boksburg
Cost: R2,250 (excl vat)
Date: 23 February 2016
Time: 08:30 - 16:30
Venue: Benvenuto Conference Centre, Randburg
Cost: R2,250 (excl vat)