Cleaning and serving staff business etiquette
Staff members who know the basic rules of business etiquette and good manners will not only enhance your image - they may even delight your clients.
The Tea Lady plays a key role in providing a refreshment service to the company's customers and staff.
This course will assist and provide the learner with increased workplace management skills and aim to instill a sense of responsibility. Improve attention to detail, highlight the importance on all aspects of hygiene within the workplace and to increase the delegate's confidence and competence in fulfilling their tasks.
Basic telephone skills and importance of customer service are also covered to prepare delegates for a possible promotion into a receptionist or junior office admin position.
We cover how to be considerate of others; appropriate dress; the workplace versus social situations; conversation skills; small talk and cultural differences affecting South African's in everyday business.
Date: 18 February 2016Time: 08:30 - 16:30
Venue: Birchwood Hotel & OR Tambo Conference Centre, Boksburg
Cost: R2250 (excl vat)
More info:
Benvenuto Conference Centre in randburg