Customer Experience Journey Mapping Workshop
This workshop is aimed at companies starting out their cx transformation journey or companies that have been on the journey and are looking for inspiration and new ideas how to bring innovation into their customer experience transformation.
This workshop will include very practical learning about
- Customer experience (cx) and why it matters.
- The development of persona's for target customer segments.
- The immersion technique that will assist anyone wanting to become a customer experience designer.
- How to map a customer journey and end up with solutions that can start making a difference to the customer journey immediately
- The visual options for communicating the customer journey - tools and techniques
The workshop is ideal for:
Head of customer experience
Chief customer officer
Customer Service Leaders
Customer service managers
Marketing managers
Innovators and problem solvers
Business analysts
Anyone who gets up and want to make the world better
Join me for a practical learning workshop from 9.00 to 13.00.
Workshop venue: Elizabeth Manor Guest House
141 First Str, Cnr Elizabeth Ave,
Sandhurst
2157
For more information, contact az.oc.evoldnarb@letnahc or phone 083 603 2849.
Date: 09 June 2015Time: 09:00 - 13:00
Venue: Elizabeth Manor Guest House 141 First Str, Cnr Elizabeth Ave, Sandhurst, Sandton, Johannesburg
Cost: R1,200