Conflict resolution
Conflict is all around us. It's not something we can choose to have or not have. It just is.
During this two-day workshop, you will understand:
- What conflict is and how it can escalate
- The five most common conflict resolution styles
- How to increase positive information flow through non-verbal and verbal communication skills
- Some effective techniques for intervention
- How to strengthen staff trust and morale
- How to be more confident of their ability to manage conflicts
Time: 09:00 - 15:00
Venue: Hole In One Conference Centre, Johannesburg