Telephone reception

Trainer: Ann-Rose Oldham - Maritzburg Business College

Cost (includes vat)
Members: R590 p/p, R560 p/p for three/more, R510 p/p for 5/more
Non-members: Please note that payment is required in advance. R690 p/p, R660 p/p for three/more, R610 p/p for five/more

Overview
• The initial identification.
• Motivation, attitude, voice, good listening skills, and assertiveness.
• Transfers - screening.
• Outgoing calls.
• Calls of complaint and difficult calls.
• Reception duties.
• Visitors - security.
• Dress.
• Ergonomics.
• Resolving office issues.

Who should attend
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

Date: 11 March 2015
Time: 08:00 - 13:00
Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R590 p/p, Non-members: R690 p/p