Certified process professional - Masters
Understand what it means to be an 'Outside In' organisation.
Learn how to design your business processes to become customer centric.
Competitive organisations today understand that managing their customer experience can be a key differentiating factor.
However, successfully aligning the organisation's people, processes, systems and strategy in order to deliver on the desired customer experience, can be challenging.
This course provides you with a set of practical tools that you can use immediately to improve your customer's experience, grow revenues and reduce costs simultaneously.
Developed by www.bpgroup.org, facilitated by IQ business, and internationally accredited.
Date: 29 September 2014 to 03 October 2014Time: 08:30 - 16:30
Venue: Johannesburg
Cost: R27,300 Excl Vat