Dynamic Customer Service Training Seminar
Dr Brian Jude's Psychology of customer service training seminar - Johannesburg and Cape Town. Book now.
Let's make sure that business this year is great, by making sure that our customer service is not just good enough, but world class great. Here's how...
A dynamic morning seminar presented by Dr Brian Jude
The customer is king or queen. We just have to know how to make them feel that this is true. A must for all businesses today. Bad service is chasing customers away and eroding profits This programme will show you how to improve service levels easily and quickly.
Over 96,000 delegates trained to date - Best value - Best training
Why should you attend this seminar:
This programme explores the do's and don'ts of superior customer service. What customers love, and what they loathe... What customers perceive as being good service, and what sends them dashing off to our competitors. You will leave the seminar with the tools required to deliver great service immediately.
Target group:
All staff who have contact with customers
Objectives:
To improve attitude and motivation to both clients and the workplace. To develop solid methods to effectively keep customers satisfied.
Methodology:
All training is designed to achieve maximum group attention. Fast paced and entertaining, it allows the delegates to take away real practical skills, rather than just theoretical knowledge.
Course content
• Are you delivering good service?
• How would we know?
• Customer care questionnaire.
• Grading of results and their meaning.
• A commitment to quality and service pays.
• Why we lose customers.
• Body language and it's effect on customer care
• Customer service defined.
• Listening skills.
• Developing rapport with customers.
• WIIFM - What's in it for me?
• What is a customer
• The golden rule of customer care.
• Why is customer service so bad?
• Company mission statements.
• Using technology.
• Improving internal motivation.
• What customers love.
• What customers loathe.
• Do's and don'ts of customer service
• Handling unhappy customers.
• Handling irate customers
• The P.R.I.D.E. formula.
Website: www.trainbook.co.za
E-mail: az.oc.koobniart@ofni
Phone: 011-485-2150
Time: 08:30 - 12:00
Venue: Jeppe Quondam Conference Centre – Bedfordview, Johannesburg
Cost: Only R695 per delegate (inclusive of VAT)
Date: 04 November 2014
Time: 09:00 - 00:30
Venue: The Riverclub Conference Centre – Observatory, Cape Town
Cost: Only R695 per delegate (inclusive of VAT)