RAM workshop
A receptionist/PA is involved in shaping the views of the stakeholders/customers on the company brand. Therefore even they ought to live the company brand each and every day but most importantly, have to re-enforce a positive company image and live the values and the promise of the company to internal and external customers. All delegates will receive a subscription to a women's lifestyle magazine and attendance certificates.
Course outline
A. Office management/admin general procedures
B. Customer support (internal and external)
- Colleagues
- Senior managers within the company
- Customers
- Visitors
a) Forms of communications include
- Telephone assistance
- Email protocol
- Direct face to face communication
C. Corporate image
- What is corporate image and why this is important
- How to dress accordingly based on work environment
- How to maintain the office look and feel standards
D. Measurement and assessment
- Manager's assessment
- Self-assessment plan
- Training others
Time: 08:30 - 13:30
Venue: Midrand, Johannesburg
Cost: R1200