Breakthrough strategies for contact centre
"Delivering value through people, process and technology"
Event overview
Breakthrough strategies for contact centre management is designed to equip contact centre leaders with skills and competencies applicable to the unique and specialized world of contact centre operations to achieve business excellence. Attend this event and become fully skilled in all functions of a contact centre - cognizant of contact centre operations while appreciating people aspects and capable of utilizing technology for business optimization
• Workforce management as a tool to achieve service level agreement
• Leveraging multi-channel operations to streamline customer experience
• Best practices for contact centre business process optimization
• Integrating social media into your contact centre
• Understanding the best measurement tools for your contact centre
• Quality monitoring through customer feedback and employee engagement
• Establishing a strategic plan from initial contact to customer loyalty
• Leadership strategies for a high performance contact centre
• Streamlining contact centre staff selection
• Building your perfect social customer service team
• Creating a happy work environment to attract and retain great talent
Time: 08:30 - 16:30
Venue: Southern Sun, Pivot, Monte Casino, Johannesburg
Cost: R9,999