Call Centre Seminar
It is with this in mind that Knowledge Resources developed the Call Centre Seminar designed to help you build and sustain excellence in customer service delivery and profitability in your call centre. The seminar will also help you to figure out your next move for sustained market success anchored by customer experiences that will truly delight and contribute to your organisation's bottom line results.
Call centres are continuing to evolve and adding new contact centre channels of communication as well as technologies. Competition has also increased exponentially and the entire customer landscape is changing. The best call centres help in delivering a customer experience that attracts customers and their long-term loyalty and support.
In these turbulent times, call centre managers can play a key role in the organisation not only by meeting their department objectives but also help other departments to achieve their goals.
It is with this in mind that Knowledge Resources developed the Call Centre Seminar designed to help you build and sustain excellence in customer service delivery and profitability in your call centre. The seminar will also help you to figure out your next move for sustained market success anchored by customer experiences that will truly delight and contribute to your organisation's bottom line results.
Date: 05 June 2014Venue: Protea Hotel, Durbanville, Cape Town
