Call centre workshop
Join us for a highly interactive and practical workshop to take your call centre operation and customer service to the next level. We will unpack neuroscience concepts, enabling you to make the most of your people and space.
Outcomes:
• Establish world class call centres that are conducive to best performance and productivity which leads to higher profitability
• Increase client engagement and satisfaction by cultivating call centre teams that are highly motivated and productive
• Recruit agents and team leaders based on a scientific best-fit for the industry
• How to optimise the call centre space to ensure high performance
• Implement alternative training methods for team leaders to ensure they lead successfully rather than manage poorly
Time: 08:00 - 17:00
Venue: Holiday Inn Express, Umhlanga, Durban
Cost: R3,950 pp; R3,400 for groups of four or more
Date: 21 May 2014
Time: 08:00 - 17:00
Venue: The Foschini Group, Parow, Cape Town
Cost: R3,950 pp; R3,400 for groups of four or more
Date: 11 June 2014
Time: 08:00 - 17:00
Venue: FNB Call Centre, Randburg, Johannesburg
Cost: R3,950 pp; R3,400 for groups of four or more