Emotional Intelligence
Emotional Intelligence is the key to both personal and professional success.
Emotional Intelligence (EQ) is increasingly relevant to organisational development and developing people. EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. EQ is an important consideration in human resources planning; job profiling, recruitment interviewing and selection, management development, client relations and service.
Emotional Intelligence links strongly with concepts of authenticity, compassion and humanity to work. It also illustrates and measures the range of capabilities people possess, and the fact that everybody has potential.
Two key aspects
This is the essential premise of EQ: to be successful requires the effective awareness, control and management of one's own emotions, and those of other people. EQ embraces two aspects of intelligence:
• Understanding yourself, your goals, intentions, responses, and behaviour.
• Understanding others, and their feelings.
Exit Level Outcomes
• Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations;
• Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations ;
• Analysing the impact of emotional intelligence on life and work interactions;
• Evaluate own level of emotional intelligence in order to determine development areas;
Course Content
1. Knowing your emotions.
2. Managing your own emotions.
3. Motivating yourself.
4. Recognising and understanding other people's emotions.
5. Managing relationships, i.e. managing the emotions of others.
Course Methodology
The course has been well researched and is built on highly interactive methodology, as knowledge is being created. Use is made of critical questions, group work, case studies, videos, group presentations, personal work, scenario setting and role play.
This one-day programme also achieves process outcomes of EQ development that contain many elements known to reduce stress for individuals and organisations, by decreasing conflict, improving relationships, understanding, and increasing stability, continuity and harmony.
Time: 08:00 - 16:30
Venue: The River Club Conference Centre, Cape Town
Cost: R1800