Customer service excellence
Motivate your staff to give service excellence that ensures repeat business.
You don't get a second chance to make a good first impression. The right attitude counts!
Trainer: Maureen Cohen-Pevsner - Trainsmart
Overview:
In an increasingly competitive market place, building a business comes down to providing excellent service. This can only be done by promoting a service culture in your company. This workshop will energise staff and improve Customer Service - a powerful and uplifting boost to the morale and energy of staff.
• Communicate for service excellence in the workplace.
• Build your staff into an effective team.
• Attitude.
• Handling difficult customers.
• Absenteeism.
• Includes "The Fish Philosophy" and "The Psychology of Customer Service".
Who should attend:
All staff who interact with customers face-to-face and telephonically.
This course has been presented successfully over the past seven years to both management and staff.
Time: 08:30 - 13:00
Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R550 p/p, Non-members: R650 p/p