CPP Master Certification
IQ is delighted to announce that Steve Towers, co-founder and CEO of The BP Group will be collaborating with IQ Business in delivering a five-day Certified Process Professional Master course.
Customer Experience Management Methodology Certification
IQ Business and the BP Group present the Certified Process Professional Master Course
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices.
This five-day course is designed for those seeking professional skills in process management, process improvement, process alignment and innovation.
• Uncover process improvement opportunities in just hours
• Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
• Innovate to compete, set the market trend and even dominate your industry
The Certified Process Professional programme builds your competency in delivering these essential benefits in literally everything you do.
Course Outline
Day 1: Optimise any Process
Day 2: Align Process for Success
Day 3: Process Innovation
Day 4: Process and Performance Management
Day 5: Bridging the Gap - Business and Technology
Target Audience
Senior executives, operating managers,process owners, resource managers,members of process design teams and program management offices,functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
What you receive
• An interactive five-day workshop coached by Steve Towers
• Certification is testing and competency-based: Ensuring you have the skills to deliver process improvement
• Online training package provides all the materials and testing post event
• Certified Process Professional Master Certification Accredited by the BP Group
Cost: R27,300 *excl. VAT
*Normal cost of the CPP Professional Master Course is R45,500. Exclusive to IQ, pay only R27,300 if you attend the course in April.
Time: 09:00 - 17:00
Venue: IQ Business Park, 3 Third Avenue, Rivonia, Johannesburg
Cost: R27,300 *excl. VAT