Conflict Management
AO Development offers its Conflict Management Programme - a relevant, practical programme that not only educates, but gears staff to apply principles and techniques aimed at managing difficult situations and engagements.
The programme will equip your employees with the following information and abilities:
Different personality types and how they interact.
What is Conflict Management: characteristics and behavioral styles.
Why do people behave badly.
The 10 truths about Conflict Management.
Adopting effective communication styles.
The step process to handling conflict interaction.
Developing a Positive Personal Attitude.
Personality Style Analysis.
How to effectively resolve conflict situations.
How to effectively communicate in conflict situations.
Time: 08:00 - 16:00
Venue: Hole in One Conference Centre, Ruimsig
Cost: R4950 per delegate