Powerful Telephone Debt Collecting Techniques
In today's tough business times, timeous debt paid on time is critical to any business. However, the team collecting debt often does so without the benefit of formal training on "Collection best practices".
Collecting debt over the telephone can be, at best, hugely frustrating. Debtors cut you off, ignore your calls or become angry and abusive. The role of collector is a difficult one - but if successful , it can be a very rewarding one.
By implementing new strategies, techniques and systems, the debtor team can maximise collections, and even turn around slow or delinquent debtors. This intensive one-day course with a collections specialist will teach the latest strategies to achieve collections targets while maintaining a good future relationship the customer.
Key learning areas covered during this course include:
Polite, successful ways to approach the subject of receiving payment
Handling the most common non-payment excuses
Making that first contact - developing rapport
Identifying the type of person you are dealing with and using different approaches to different types of people
Climbing the proven collections "Ladder of Success"
Collections techniques that have been specifically developed to use over the telephone
Knowing what you can and can't say during a collections call under the latest legislation
Key techniques for defusing negative emotion
Creative methods of securing overdue payments
Request
Time: 09:00 - 17:00
Venue: Corporate Conference Centre, Johannesburg
Cost: R2,950 Excluding VAT
Date: 13 February 2014
Time: 09:00 - 17:00
Venue: Sicas Guest House, Durban
Cost: R2,950 Excluding VAT
Date: 14 March 2014
Time: 09:00 - 17:00
Venue: Belmont Square Conference Centre, Cape Town
Cost: R2,950 Excluding VAT
Date: 12 May 2014
Time: 09:00 - 17:00
Venue: Corporate Conference Centre, Johannesburg
Cost: R2,950 Excluding VAT
Date: 10 June 2014
Time: 09:00 - 17:00
Venue: Sicas Guest House, Durban
Cost: R2,950 Excluding VAT