Client Skills for the Auditing Team
Many organisations dread being audited. It is an administration-intensive exercise that many owners and managers begrudge - however necessary. Often auditing clerks and team members make the problem worse by appearing unapproachable, aloof or downright "scary" - which can lead to audit clerks dealing with uncooperative or even nervous employees.
However, if the audit team is given some fundamental people management tools and emotional intelligence techniques they can rapidly become seen as part of the team helping the company. The entire audit can then take place in an atmosphere of helpfulness and good humour, which ultimately is much more pleasant for all the parties involved.
Client Skills for Auditing Positions
An intensive, practical two-day course for members of the audit team that features role plays and other practical exercises to provide delegates with:
Familiarity with the client-supplier relationship and the role of the auditing team member in maintaining and building this relationship while on an audit
Sophisticated first impression skills to ensure the best possible start to the auditing team's relationship with the client's staff
Professional communication skills to ensure clients are not inadvertently upset by something a team members has said or done during their audit questioning
People influencing and management skills that will result in the staff at the client not only cooperating, but genuinely being happy to help
Methods of projecting confidence and assertiveness to help to be taken "more seriously" when asking for information during the audit process
Practical, proven client conflict management skills that a successful auditing team can use to overcome any obstructive or non-compliant behaviour from the client's staff
Time: 09:00 - 17:00
Venue: Corporate Conference Center, Johannesburg
Cost: R3,250 Excluding VAT
Date: 09 June 2014 to 10 June 2014
Time: 09:00 - 17:00
Venue: Corporate Conference Center, Johannesburg
Cost: R3, 250 Excluding VAT