Essential five-day office management programme
The workshop aims to equip administrators, personal assistants, secretaries or executive assistants to understand their overall role and gives them the skills to lead a t e a m of people and manage the achievement of objectives in their departments.
The course also focuses on leadership, personal and t e a m styles and qualities to motivate people reporting to them and the leadership skills of decision-making and delegation.
Who Should Attend?
This course would ideally suit staff responsible for the planning and organising of an office environment and / or a t e a m of people, e.g. office managers, administrators, personal assistants, secretaries or executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation.
About the Programme
This five-day workshop allows participants to see clearly how offices can be run efficiently and effectively.
By developing skills in recruitment, communication, time management, planning and organisation, office staff can improve business processes, procedures and techniques, to ensure the organisation is working at maximum capability.
Course Objectives
• To understand the roles and responsibilities of an office 'manager'
• To examine recruitment procedures
• To understand effective office policies and procedures
• To ensure the smooth running of the office at all times
• To understand different kinds of personalities you as office manager has to dealt with
• To learn to manage time more effectively, using planning and organising skills
• To enhance communication skills
• To develop assertiveness skills
• To understand cultural differences
• To display a positive image at all times
• To learn to deal with difficult people and how to manage upwards
What You Will Gain
• The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency
• Ways to schedule your time and prioritise your daily life
• The ability to administratively manage an office
• The ability to manage office personnel
PROGRAMME CONTENT
DAY ONE (1)
? Your role as the Office Manager/Assistant;
? Understand your leadership role;
? Super Assistant - What the boss expects from you;
? Understanding procurement and corporate governance;
? Understanding how your leadership style impacts your staff;
DAY TWO (2)
? Office Ethics
? Office Administration
- Filing & Organising Tips
- Communication and Listening skills
* Non-verbal communication
* Barriers to communication and overcoming them
? Corporate and grooming etiquette
? Understanding cultural differences
DAY THREE (3)
? Recruitment and Selection:
* Job Descriptions
* Interviewing Techniques
? Delegation techniques and your credibility image
? Developing assertiveness techniques
? Motivation fundamentals
DAY FOUR (4)
? Super Assistant: What the Boss Expects
? Minute taking Protocol and Professional Business Writing
? Styles and Different Kinds of Bosses
? Difficult Personalities and Difficult Situations: Dealing with Challenges
? Personal Branding
DAY FIVE (5)
? Dynamic and Positive Body Language
? Time Management
? Stress Management
? Crisis Prevention & Management
? Conflict Prevention and Resolution
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa). Enrolments and Payments by no later than 7 August 2013 to ensure a successful event.
In-House Training sessions: available on request please email az.oc.seidutslairaterces@ofni.
Date: 01 July 2013 to 05 July 2013Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 08 July 2013 to 12 July 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 15 July 2013 to 19 July 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 22 July 2013 to 26 July 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 05 August 2013 to 08 August 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 12 August 2013 to 16 August 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 19 August 2013 to 23 August 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 26 August 2013 to 30 August 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).
Date: 09 September 2013 to 13 September 2013
Time: 09:00 - 16:00
Venue: Venue to be advised, Paarl
Cost: R12,950
More info:
Course fee: R12,950 (includes five nights accommodation and five jam-packed workshop days of skills development learning content at an exclusive hotel group in Paarl/Winelands in the Western Cape, South Africa).