Conflict Management and Dispute Resolution Skills

Conflict is a challenge in today's workplace! How do we mitigate this in an effective manner?

This two day Conflict Management and Dispute Resolution Skills workshop will provide insight, tools and techniques for proper handling of workplace conflict.

Conflict holds the potential to promote innovation, develop new perspectives, and enrich relationships. Conflict is present in all organisations and in all relationships yet, most people demonstrate poor conflict resolution skills, and feel that conflict only produces unsatisfactory outcomes. This does not have to be the case.

Those who manage conflict well are among the most effective and productive. During this workshop you will learn strategies which produce constructive, mutually beneficial outcomes as opposed to negative outcomes. You will explore the key behaviours that enable you to make handling conflict a useful and constructive process. You will also explore different approaches to conflict handling and identify your own typical approach, along with its advantages and disadvantages in various types of conflict situations. You will receive guidance on how to select the most appropriate conflict handling/dispute resolution approach for the circumstances. In essence, this course provides participants with understanding and skill to manage and resolve conflict and disputes in a manner which will improve workplace relations, team cohesion, and overall productivity

•Why do people say and do the things that they do?
•How best to handle myself in this situation?
•How best to manage the other person?
•Hands-on tools for a constructive and productive work environment

GAIN EXPERIENCE IN HANDLING THESE QUESTIONS AND MANY MORE

Facilitated by
Industry Expert - Sharon Wakeford

This course has been designed and developed by Conflict Dynamics, industry leaders in Conflict Management and Dispute Resolution Training.
TEL: +27 11 455 5184
FAX: +27 11 86 218 9367
VISIT OUR WEBSITE: www.melrosetraining.co.za

BENEFITS OF ATTENDING
• Gain a range of tools for handling of workplace conflict and disputes at all levels
• Understand the potential positive consequences of workplace conflict when it is appropriately managed
• Develop a more positive approach to handling conflict and disputes
• Understand one's typical approach to handling conflict situations and the advantages and disadvantages thereof
• Learn to choose an appropriate approach to resolve conflictual situations
• Learn to face and resolve interpersonal and/or team conflict effectively
• Understand the nature of conflict and reaching consensus
• Improve your self-knowledge, empathy and rapport
• Understand the typical path which conflict follows
• Become comfortable in dealing with opposing views and understanding the needs that underlie those views
• Developing strategies to manage your emotions and actions as well as those of others

WHO SHOULD ATTEND
• Anyone who realizes that they must relate well with those around them to be successful and productive
• Those who work in functional areas that use communication strategically or work with difficult stakeholder groups
•Anyone wishing to help create interpersonal/team harmony at the workplace
• All people who deal with potential conflict situations at the workplace
•General Managers
• HR Managers/Directors/Consultants
• Lawyers
• Managers
• Senior Managers
• Directors
• COOs
• CFOs
• Team leaders
• HODs

EARLY BIRD DISCOUNT:
Book and Pay Before 25 June, 2013 and get 10% OFF

Date: 28 August 2013 to 29 August 2013
Venue: The Johannesburg Corporate Conference Centre, Edenvale