Masterclass for PAs EAs and Office Managers

Masterclass will assist you in identifying methods to build your skills and improve your overall performance in the workplace. You will discover excellent communication techniques to handle challenging situations as well as identify and select the appropriate management styles that work for you. At the end of the seminar you will leave with a personal action plan for your continued development and success as a professional administrator.
SESSIONS INCLUDES:
- Communicating with Excellence
- Working with upper management
- Effective Meetings
- Boardroom Etiquette
- Strategic Career Development
- Effective Task & Project Management
- Event Management
- Personal Branding
- Grooming & Deportment for the Modern Office
- Dealing with Difficult People
- Becoming indispensable

Day 1- Programme

• 7.30 Registration, Coffee and Networking
• 8.00 Opening Remarks from the Chair
COMMUNICATE WITH EXCELLENCE - Douglas Kruger
• Effective communication skills for building rapport and influence
• Understanding your personal communication style
• Tailoring your communication to suit different personality types
• Effective use of body language to increase communication
• How to quickly and effectively build rapport with key stakeholders
• Holding your own in a conversation: How to speak with authority and poise
• Writing professional and effective business documents and reports
• Correctly structuring your documents to produce a professional report
• Using the right business language and writing style
• Improving the presentation of your reports

Morning Break

WORKING WITH UPPER MANAGEMENT - Natalie Soine
• How to manage your manager
• Make your manager look good: understanding his or her areas of weakness and complementing these with your areas of expertise
• Understand what drives your manager, and how you can support him or her to accomplish their key tasks
• Ensuring that your manager understands what you require from him or her in order to complete you tasks effectively and efficiently
• Multiple bosses - multiple demands: How to handle the resulting challenges!
• Strategies for juggling multiple priorities in a fast-paced work environment
• Managing expectations: ensuring that communication is clear, consistent and understood
• Tools to help you plan, prioritise and work with numerous managers

L u n c h Break

EFFECTIVE TASK AND PROJECT MANAGEMENT - Martin Guni
• Time management techniques: effectively dealing with a multitude of demands
• How to increase efficiencies to achieve more and prevent work overload
• Managing interruptions to minimise their impact on the accomplishment of tasks
• Prioritising techniques: urgent versus important - where can you save time and energy
• Improving your personal time management techniques
• Dealing with disorganised people
Afternoon Break & Refreshments
MASTERCLASS: EVENT MANAGEMENT - PLANNING, ORGANISING AND HOSTING SUCCESSFUL EVENTS
• A-Z events including budgets, planning, organising, location and hosting
• D.R.I.V.E
• Strengths and weaknesses of event planning
• Effectively managing the event on the day

EXECUTIVE GROOMING AND CORPORATE ETIQUETTE FOR TODAY'S PA - Cynthia Nyarhi
• Create The Right Impression
• Self-Image
• Personal Presentation
• Body Language

BREAK FOR THE DAY

Day 2

• 7.30 Registration, Coffee and Networking
• 8.00 Opening Remarks from the Chair
DEALING WITH DIFFICULT PEOPLE - Natalie Soine
• How to work with inflated egos, argumentative personalities and 'know-it-alls'
• Anticipating difficult conversations, and how to prepare for them
• Avoiding - and resolving - misunderstandings
• Dealing with office confrontations: How to get the best results for all concerned
• Strategies for working with and accomplishing assignments with difficult people
Morning break and refreshments
MAXIMISING YOUR CONTRIBUTIONS TO EFFECTIVE MEETINGS - Natalie Soine
• How to prepare for an effective meeting
• Creating and distributing agendas
• Ensuring that all the required people are in attendance - but no more!
• Effectively documenting the meeting
• Tips for ensuring a successful meeting
• Outcomes and actions
BOARDROOM ETIQUETTE - Natalie Soine
• Board Practices
• Meetings
• Papers
• Committees
• Register
• Role of the EA as Board Secretary

L u n c h Break

STRATEGIC CAREER DEVELOPMENT: HOW TO GET AHEAD - Douglas Kruger
• Shaping your ideal role to create a rewarding career path
• What are you good at, and what do you enjoy doing? Maximise the time which you spend on these activities
• Going beyond the call of duty - Identifying opportunities to increase your experiences and leverage your talents
• How to be proactive in managing your own career path
• Recognising potential barriers to your career development, and how to overcome these
• Becoming indispensable: top tips from a top performer
• How do you ensure that the work you do makes a difference? This session will focus on how a top performing EA has developed and grown her career to a point where she has become indispensable to both her direct manager and the organisation as a whole.
• Developing career resilience
Afternoon break and refreshments
PERSONAL BRANDING - Douglas Kruger
• The Process of Branding yourself
• Brand Objectives
• Branding Profile
• Brand Identity
• Implementation and Action
• Process Review and Reinvention

Closing Remarks

Date: 29 April 2013 to 30 April 2013
Time: 08:17
Venue: Park Inn Rezidor Hotel Sandton, Johannesburg
Cost: R11 700

More info:

Park Inn Sandton Hotel
118 Katherine Street, Sandton, Johannesburg - South Africa