Reception/front desk brilliance

WHAT DO CUSTOMERS THINK OF YOUR BUSINESS?
Professional or disorganised?

Should they spend their money on your products or opt for alternatives?

Do they want to come back?

No doubt, a customer's perception of your business is formed by their first impressions! A company's frontline, therefore, has a crucial job. How they interact with customers directly affects the success of the business? Does it attract customer? Do they want to keep coming back? Are they ready with solutions?

This fun and practical course is specifically designed to deal with these and other important questions for those who work as an organization's first-impression representative at the front desk. In addition to learning the elements of effective verbal and visual communication, participants will walk away with relevant and practical ways to expertly satisfy even the most demanding and difficult customers.