Telephone Reception

TRAINER: Ann-Rose Oldham

OVERVIEW
The initial identification.
Motivation, attitude, voice, good listening skills, and assertiveness.
Transfers - screening.
Outgoing calls.
Calls of complaint and important callers.
Other reception duties.
Visitors - security.
Dress.
Ergonomics.

WHO SHOULD ATTEND
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

Date: 12 March 2013
Time: 08:30 - 13:00
Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R550 p/p, Non-members: R650 p/p