Office Etiquette
The etiquette of business is the set of written and unwritten rules of conduct that makes social interactions run more smoothly.
Office Etiquette in particular applies to co-worker interaction and excludes interactions with external contacts such as customers and service providers.
TRAINER: Alison Engelbrecht - Women in Business
The Office Etiquette workshop aims to create an awareness and understanding of the basics of Office Etiquette, and to equip delegates with proven practical skills and tools to foster a pleasant workplace and a more productive environment. The course topics are:
• Introduction to office etiquette and office etiquette defined.
• Importance of good office etiquette.
• Employer and employee's expectations and reputation.
• The office professional.
• Identifying and addressing inappropriate behaviour in the workplace.
• Confidentiality in the workplace.
• Dressing for success (professional attire), identifying dress code and dressing for corporate, business and business casual.
• Attending business meetings and functions (meetings, dining, parties and promotional events).
• Office layout and etiquette.
• Interpersonal relationship etiquette (regular business interactions, interactions with colleagues, disabled colleagues, conflict management).
• Dealing with difficult people and getting along in the workplace.
• Communications etiquette (telephone courtesies, email protocol and use of the internet in the workplace).
WHO SHOULD ATTEND
New recruits, learners and frontline staff.
Time: 08:30 - 12:30
Venue: Chamber House, Royal Showgrounds, Pietermaritzburg
Cost: Members: R550 p/p, Non-members: R650 p/p