Fearsome techniques for frontline people
This workshop will show frontline people how to create an experience that will keep customers coming back for more.
A customer that feels valued during an interaction with a company is willing to pay a little more, travel a little further and even be more tolerant of the occasional slip - and this simply because of the experience that he has had with that business.
In order to achieve this, superlative frontline interaction needs to become an obsession. Every interaction with a customer needs to be turned into a strategic tool to increase customer satisfaction.
Attendees will receive a Certificate of Attendance
For more detail see: http://www.meritbusiness.com/public-courses/116-fearsome-techniques-for-frontline-people.html
Date: 29 November 2012Time: 08:30 - 16:30
Venue: Woodmead, Johannesburg
Cost: R1750.00 pp ex VAT
More info:
T.B.A on confirmation of attendance