Conflict management
AO Development has developed a programme aimed at: discovering productive ways of handling conflict - ways that make a difference in all areas of our lives - with work colleagues, suppliers, staff, sales people and bosses.
The programme will equip your employees with the following information and abilities:
- Understanding Conflict
- Levels of Conflict
- The Win/Win Approach
- Behaviours in Conflict
- When Win/Win seems impossible
- Creative Responses
- Perfection and Discovery approaches
- Empathy
- Behavioural Styles
- Identifying feelings and responding
- Listening
- Assertiveness
- Co-operative Power
- Manipulation and Influence
- Strategies to deal with difficult behaviours
- Resistance from others
- Managing Emotions
- Handling your own anger
- Willingness to resolve
- Mapping conflict
- Designing Options
- Time is spent evaluating different conflict situations and resolutions to these situations.
Time: 09:00 - 16:00
Venue: FloraCliff