Assertiveness
Assertiveness is the ability to express yourself and your rights without violating the rights of others.
The programme will equip your employees with the following information and abilities:
• Communication - communicating effectively and with greater influence.
• Define and discuss the benefits of assertive behaviour.
• Distinguish between Passive, Aggressive and Assertive behaviour.
• Understand how language and body language impacts on communication and assertiveness.
• Apply a selected behavioural style to a specific work situation.
• How and when to be assertive.
• The practice and use of assertive techniques.
• How to give and receive feedback.
• Identify barriers to assertive communication
• Understand the benefits of assertive business communication
• Managing difficult situations
• Be able to analyse information and respond more appropriately, keeping favourable outcomes in mind for both the communicators.
• Time is spend on role playing various work situations that effect assertive behaviour
Time: 09:00 - 16:00
Venue: FloraCliff