Frontline excellence
Although we shouldn't judge a book by its cover... the truth is we do.
Is your receptionist an ambassador for your company?
First impressions are of utmost importance but there is much more involved in this important position. Here's the good news...invest in your receptionist's future and discover new and better ways to help her acquire new customers for your company.
Modules covered:
- Where customer excellence starts
- Image and grooming
- Why customer care is important
- Exceeding customer expectations
- Excellent telephone skills
- Importance of first impressions
- Angry customers and complaints
- Handling difficult customers
- Dealing with anger and conflict
- Voice, tone and body language
Venues
Date: 21 November 2012
Time: 08:00 AM - 05:00 PM
Location: The Peer Group Offices (Randburg), Johannesburg
Cost: R1 950.00 (excl.VAT)
Date: 15 November 2012
Time: 08:00 AM - 05:00 PM
Location: The Highlands Lodge (Durbanville), Cape Town
Cost: R1 950.00 (excl.VAT)
Date: 28 November 2012
Time: 08:00 AM - 05:00 PM
Location: The Mandalay B&B Conference Centre (Durban North), Durban
Cost: R1 950.00 (excl.VAT)
Date: 22 November 2012
Time: 08:00 AM - 05:00 PM
Location: The Murray Guest House (Brooklyn), Pretoria
Cost: R1 950.00 (excl.VAT)
Contact: Bontle Motshwane
Company name: The Peer Group
Telephone number: +27 11 787 6781
Email address az.oc.puorgreep@eltnob
Time: 08:00 - 17:00
Venue: All Regions
Cost: R1 950.00 (excl.VAT